JavaScript Job: Analyst

Summary
This is an opportunity to join a close-knit team, in a full-time, home-based, permanent role with good progression prospects. Established in 1997, we were instrumental in developing the first Internet-based vehicle and asset tracking system. Our market-leading B2B core product has an extensive customer base in the UK and beyond. We are looking to grow the business, both with existing and new products.

Job description
You will be the point of contact for technical support requests, as well as some more general enquiries. Support requests arrive via support ticket, telephone, email, or sometimes a combination of those. You will gather and collate information to enable our response. Initially you will act mainly as a liaison between customers and technical colleagues, but you will play an increasingly direct role in resolving technical issues as your systems knowledge grows. You must be confident enough to effectively communicate with business customers in a professional and courteous manner.

Hours
Mon - Fri 09:00 - 17:00

Location
You will be working full-time from home. A fast and reliable broadband connection is essential and a dedicated work area is highly recommended.

Essential skills and experience
Strong verbal and written communication skills
1-2 years of the following (ideally gained from a web application development role):
Microsoft .NET (with C#)
JavaScript (ideally including at least one modern framework)
CSS
HTML
Microsoft SQL Server

Desirable experience
Working from home pre-pandemic
Customer service

Personal qualities
A sincere desire and commitment to provide excellent customer service
Willingness and enthusiasm to learn
Able to remain composed under pressure

Perks
Competitive salary, ranging from £27,000 to £32,000
PC supplied
Broadband costs covered
25 days leave (plus statutory bank holidays)
Leave entitlement increases annually (to a maximum of 30 days)
Great career progression prospects

Job Type: Full-time

Salary: £27,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you satisfy (or come close to satisfying) all items on our Essential skills and experience list?

Education:

• A-Level or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Reference ID: GS-SA-C1