JavaScript Job: Application Support Engineer

Job added on




Guadalajara - Mexico

Job type


JavaScript Job Details

In Wexpand

We are looking for a talented developer to join our experienced development team. This candidate must have an advanced English level, such as excellent problem-solving skills and the ability to analyze and infer requirements, working in an Agile team environment. For this position, it is important to be familiar with Agile development technologies.

We are unique:

We offer organic growth based on full skill development through co-creation to provide out-of-the-box solutions while encouraging professional and personal growth, achieving our employee success. As a company, we are in constant learning and development. We are passionate about creating value internationally and having a positive impact on the quality of life of our communities, in which you will not be the exception.

Essential Day-to-Day Responsibilities:

  • Liaise with clientsupport, operations&development teamin order to provide techno-functionalsupport of the products
  • Analyze assigned tickets, do initial investigations, and prioritize appropriately within a dynamic workload
  • Investigate and troubleshoot application related issuesraised bythe users/clients & executes work arounds
  • Engages others as appropriate and escalates asrequired for resolution of any product bugs/improvements
  • Monitors and tracks all assigned tickets, providesticketsstatus updates at regular intervals for relevants takeholders
  • Collaborate in catchup sessions with team members


  • Education A bachelor degree in computerscience or a related field isrequired Knowledge and skills
  • Application Technical debugging/troubleshooting/(L2/L3)support experience
  • Abilityto understand & analyse written application code in Java technology and server logsfor error interpretation
  • Understand & write custom SQL scriptsfor investigation & custom reporting requirements
  • Proven issue troubleshooting skills with attention to detail
  • Strong organizational & effective written-verbal communication skills
  • Candidate must be flexible in working hours Candidatesshould possess:
  • 3 to 5 years of proven work experience as an Application Support Engineer,Technical Support Engineer orsimilar role
  • 3 to 5 background in software troubleshooting with Java technologies
  • 3 to 5 years working with relational database such as SQL Server
  • Strong understanding of J2EE web framework-based development & REST API
  • Familiarity with remote desktop applications and ticketing software (eg. Jira,Zendesk)
  • Understanding ofsoftware development/technicalsupport/maintenance process Desired qualifications
  • Technical understanding with web frameworkssuch as Struts2/Spring
  • Knowledge of web technologies, HTML, CSS, JavaScript, jQuery, XML
  • Understanding of Apache & Tomcat Server
  • Understanding ofsoftware build process using toolssuch as Gradle, etc.
  • Basic understanding ofsource version control toolssuch as GIT, SVN, etc.

Tipo de puesto: Por tiempo indeterminado

Salario: $30,000.00 - $35,000.00 al mes


  • Lunes a viernes


  • Aumentos salariales
  • Horarios flexibles
  • Seguro de gastos médicos mayores


  • Inglés (Deseable)