JavaScript Job: Technical Support Agent - Tebex

We’re looking for a courageous Technical Support Agent to join the Tebex team and assist our creators and buyers.

As a Customer Support Agent, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries.

So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest.

This role is open to UK residents only.

• 2+ years of experience in online customer support
• Experience with SQL, relational databases and solving technical issues
• A technical background with a basic understanding of APIs, databases and HTML/CSS/JavaScript
• A proven track record of maintaining high standards and attention to detail
• Effective communication skills, with an emphasis on active listening
• Strong attention to detail and the ability to remain level-headed when dealing with challenging situations
• Openness to feedback, constructive criticism, and new ideas
• Demonstrated positive, customer-oriented attitude with strong interpersonal skills to assist and troubleshoot buyer and seller problems effectively

About Us:

As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.

Overwolf is the world’s leading platform for in-game creators and gamers who build or consume user-generated content around their favorite games. We’re talking about some of the biggest AAA titles out there – games like Minecraft, The Sims, League of Legends, World of Warcraft, PUBG, and Fortnite – to name just a few.

The way people create and play games around the world is changing, and Overwolf is leading the revolution. We empower just about 165K creators to make the best games even better - giving them everything they need to create unique gaming experiences that serve more than 38M gamers every month.

Our mission is to turn in-game creation into a new profession and build the next generation of games. And we’re just getting started.

Are you ready to join the pack and shape the future of gaming?

In this role, you will:

• Answer Tebex-related product questions and services
• Process support tickets and messages in a effective and efficient manner
• Resolve issues and communicate in a helpful and supportive tone
• Maintain a proactive outreach mindset when resolving customer issues
• Inform customers about both current and potential potential service issues
• Handle customer feedback and escalate issues as needed
• Maintain Support documentation up-to-date with changes in the platform
• Track and monitor KPIs, NPS (Net Promoter Score), and support ratings